Payment

We accept payments via the Stripe payment system. It is a safe and secure payment system that protects your payment and does not transmit your card details. You do not need to register anywhere additionally, you can make a payment via any debit or credit card. If you have any problems with payment, please contact us.

 

Shipping

We ship worldwide through our US warehouse.
For USA we offer a FREE SHIPPING guarantee on orders over $45.
For other countries, we provide FREE SHIPPING on orders over $200.

Order processing time is 21 working days after  payment. 

• Shipping to US  usually takes 14-21 business days. We will send you a tracking number by e-mail according to your request.

• Shipping to Canada usually takes 21-35 business days. We will send you a tracking number by e-mail according to your request.

• Shipping to other countries usually takes  21 - 35 business days. We will send you a tracking number by e-mail according to your request.

Please note that during the pre-holiday period, delivery may take 1-2 weeks longer, as postal services are overloaded.

Buyers are responsible for any custom duties and import taxes that may apply. We are not responsible for delays due to customs.

 

Returns and exchange details

• Order cancellation is accepted if your order has not yet shipped.
• If you receive a broken toy (during transportation, the toy may be damaged, this happens very rarely, but it happens), contact us by e-mail and we will refund your money or send you a replacement.
• If the item was lost during delivery, please contact us.
• If you would like to return an order, please contact us. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss of value.