Terms of Sale

Seller and contact

Tiny Fox Hole is the trading name used on this website by ECOMCARE LIMITED, Unit 18, 8/F, Peter Leung Industrial Building, 103 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong. For order questions, please use our contact form or email orders@tinyfoxhole.com.

Sales windows and products

We accept orders only during announced sales windows. Each opening may include made-to-order pre-orders and limited ready-made pieces. The product page states the item, price and any available choices. Our toys are handmade; small variations in wood grain and hand painting may occur, but a material change to the ordered product requires your agreement.

Orders and payment

Product prices and shipping charges are shown in US dollars. The delivery destination, available payment methods and final total appear before you place an order. An order is confirmed when we accept it and send an order confirmation to the email address you supplied. A return to the website after payment does not, by itself, confirm that payment succeeded. If we cannot accept or fulfil an order, we will contact you and refund any payment taken for the unfulfilled part.

Pre-order dispatch

Pre-ordered pieces are normally made after the sales window closes. For each window we show the latest date by which we expect to hand the order to the delivery service before you pay. For the October 10 window, sales close on October 11, 2026 at 12:00 p.m. Eastern Time (New York, EDT), and the latest workshop dispatch date is the end of December 2026. After closing, we review the final order volume and may confirm an earlier date. If we cannot meet the stated date, we will contact you before it passes, explain the revised date and give you the choice required by applicable law to accept the delay or cancel the unshipped order for a refund. We will not change the deadline of an already paid order merely by editing this page.

Delivery

Delivery destinations, rates, transit estimates, customs information and the procedure for a delayed or missing parcel are set out in our Shipping & Delivery policy. Dispatch from the workshop and delivery to your address are different stages. Transit estimates start when the parcel is handed to the delivery service, not when the order is placed. We cannot guarantee arrival by a holiday or special occasion unless this is expressly confirmed for your order.

Order changes and combining orders

Please check your email address and delivery details carefully. You may request a correction before dispatch; it takes effect only when our team confirms it. To request that two unshipped orders from the same sales window be sent together, use “Combine my orders” in My orders or contact us with both order numbers. We review eligibility and the delivery address before agreeing. Without a request from you, we cannot guarantee that separate orders will be combined. Shipping charges on separate orders are not recalculated or refunded automatically; we will review any possible adjustment after you contact us.

Returns, cancellations and problems

You may request cancellation before dispatch. Our Refunds & Returns policy explains returns after delivery, damaged or incorrect items, missing parcels and refunds. Nothing in these terms limits consumer rights that cannot lawfully be excluded in the destination country.

Applicable law and questions

These terms are governed by the laws of Hong Kong, subject to any mandatory consumer protections that apply where you live. Please contact us first at orders@tinyfoxhole.com if you have a question or complaint about an order; we will review it and reply by email. This does not prevent you from using any rights or remedies available under applicable law.