Shipping & Delivery

When we dispatch

Our sales windows include made-to-order pre-orders and, where announced, ready-made pieces. The latest dispatch date for each window is shown before payment on the product and checkout pages. For the October 10 window, sales close on October 11, 2026 at 12:00 p.m. Eastern Time (New York, EDT), and the latest workshop dispatch date is the end of December 2026. We may confirm an earlier date after the window closes. If we cannot meet the stated date, we will notify you before it passes and offer the choices described in our Terms of Sale.

Where we deliver

We do not accept orders for delivery to Belarus, Cuba, Iran, North Korea, Russia, Syria or Ukraine. Ukraine is temporarily unavailable while we verify which regions can be served; this restriction will be reviewed. The destinations available in checkout control whether an order can be placed. If a carrier cannot serve a destination that appears at checkout, we will contact you before dispatch and offer an alternative where possible or a refund.

Shipping rates

For the United States, shipping is $10 when the merchandise total is below $100 and free from $100. For Canada, shipping is $20 below $300 and free from $300. For other supported countries, shipping is $30 below $300 and free from $300. The final shipping charge is shown before payment. Separate orders are not combined or recalculated automatically; please use the request process described in the Terms of Sale.

Transit after dispatch

Orders first travel in a consolidated shipment to our warehouse in the United States. This stage usually takes about 10–14 business days. The warehouse then sorts and forwards your parcel with a local delivery service; we email tracking information when available. The usual total delivery estimate after workshop dispatch is 20–25 business days for the United States and 21–35 business days for Canada, Australia and other supported countries. These are estimates, not guaranteed arrival dates. Holiday congestion, customs inspection and carrier disruption can extend them. Arrival by Christmas is not guaranteed for the October 10–11 sales window.

Customs and taxes

Import duties and taxes charged by the destination country may be payable by the buyer unless checkout expressly says otherwise. Customs authorities and carriers may require information from the recipient. We will assist with available shipment information if customs causes a delay.

Delayed or missing parcels

You may contact us as soon as tracking stalls or your parcel appears lost; you do not need to wait 90 days. If delivery is still unconfirmed 90 calendar days after handover to the international carrier, we will open or continue a trace with the carrier and work with you on a replacement or refund according to the circumstances and applicable consumer rights. Ninety days is a point for resolving a non-delivery case, not permission for us to leave the order unresolved or a guarantee that every carrier will deliver by then.