How to Place an Order

How we work & how to place an order

We are a small workshop, and everything you see is made by hand. Our resources are limited, and we choose to work this way intentionally. This system allows us to keep realistic production timelines while also giving everyone a chance to place an order calmly, without rush or stress. Instead of staying open all the time, we open the shop in announced sales windows.

Shop openings

We plan to open sales about once a month. Orders can be placed only during announced windows. At other times, the shop remains closed, but you can browse the collections. We announce each opening date and time on the website. The October 2026 window opens October 10 at 12:00 p.m. and closes October 11 at 12:00 p.m. Eastern Time (New York, EDT).

Types of sales: pre-orders and drops

Pre-orders

A pre-order means that we make the pieces for you after the sales window closes. Availability and the ordering period are announced for each window. We show the latest workshop dispatch date before you place an order. For the October 10–11 window, pre-orders will leave our workshop no later than the end of December 2026. After closing, we may confirm an earlier date. International delivery takes additional time after dispatch, so arrival by Christmas is not guaranteed. If we cannot meet the stated dispatch date, we will contact you before it passes and offer the choices in our Terms of Sale.

Drops

Drops offer a limited number of ready-made pieces. Once an item is sold out, it is no longer available in that window. The order and shipping dates are announced for each opening.

Order confirmation and order notes

When your order is accepted, we email its details to the address you used at checkout. You can request a sign-in link on the My orders page using the same address. The latest workshop dispatch date is shown before payment; we may confirm an earlier date after the window closes. If your confirmation does not arrive or a detail is incorrect, contact us before placing another order.

You may leave wishes, details or clarifications in the order note. We carefully read them, but a note does not change the product, price, production time or delivery terms unless we confirm the change with you.

Seasonal pre-orders

We normally hold four main seasonal pre-orders:

• Spring — late January;
• Summer — around April;
• Autumn — late August, with a focus on Halloween;
• Winter — October, with Christmas and winter collections.

Dates and availability may change and will be confirmed in the announcement for each opening. See Shipping & Delivery for destinations and transit estimates, and Refunds & Returns for cancellation and return rules.